The questions buyers ask most often before placing a first order. If yours is not covered here, send it through the form below and we will answer it directly.
FAQs
What is your minimum order quantity?
MOQ depends on the products you purchase and whether you order a mixed container. Please tell us your target items and quantities, and we will confirm the exact MOQ for your mix before you commit.
Do you support OEM and ODM?
Yes, we support OEM under customers’ own brands. Custom labels, manuals and packaging are available, and we can develop product configurations tailored to your target market. For inverters, energy storage batteries and charging piles, customization is available for countries worldwide except those under export control. Solar panels can be private-labeled in selected regions. Please contact our sales team for details.
Can you supply samples before a bulk order?
Yes, samples are available before bulk orders. Sample cost and freight will be charged, and the sample fee can be refunded when you place your bulk order.
What payment terms do you work with?
We accept T/T and sight L/C. Normally a 30% deposit is required before contract execution to start production, and the balance shall be paid before shipment upon order completion. For small orders under USD 50,000 with in-stock goods, shipment can be arranged on the same day once payment is received.
How are goods packed for sea freight?
We will provide the container loading plan before shipment for you to check the loading arrangement in advance, which can be customized according to your requirements. Solar panels can be shipped on pallets or loose. Small inverters and energy storage batteries are packed with foam and wooden crates. Large cabinets are shipped bare. Charging piles are packed in cartons or wooden frames.
Is documentation and warranty included?
Yes, complete export documents will be provided. Each product carries a warranty. Warranty terms vary by item, please contact us for detailed warranty information.